Privacy Policy

1. Who We Are

ParcelZo (parcelzo.co.uk) is a parcel tracking aggregation service operated and . We provide universal parcel tracking across 26+ UK couriers and 1,200+ international carriers.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ParcelZo is the data controller responsible for your personal data.

Contact: privacy@parcelzo.co.uk

2. Data We Collect

We collect and process the following categories of personal data:

Tracking Data: When you enter a tracking number, we process that number to retrieve delivery status from the relevant courier. We do not permanently store tracking numbers.

Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, device type, pages visited, time spent on pages, and referring URL.

Email Data: If you subscribe to delivery alerts or our newsletter, we collect your email address with your explicit consent.

Cookie Data: We use cookies and similar technologies as described in our Cookie Policy.

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

Legitimate Interest (Article 6(1)(f)): Processing tracking numbers to provide the tracking service you requested, and collecting usage data to improve our service.

Consent (Article 6(1)(a)): Sending marketing emails, setting non-essential cookies, and processing data for personalised advertising. You may withdraw consent at any time.

Legal Obligation (Article 6(1)(c)): Where we are required by law to retain certain records.

4. How We Use Your Data

We use your personal data to provide and operate the ParcelZo tracking service, to send delivery alert notifications you have opted into, to analyse website usage and improve our service, to display relevant advertising through third-party partners, to comply with legal obligations, and to detect and prevent fraud or abuse of our service.

5. Data Sharing

We may share your data with courier services (tracking numbers only, to retrieve delivery status), analytics providers (Google Analytics, in anonymised form), advertising partners (Meta, Google Ads, TikTok — via cookies with your consent), email service providers (to deliver alerts you have opted into), and hosting providers (Vercel Inc., for website delivery).

We do not sell your personal data to third parties.

6. International Data Transfers

Some of our third-party service providers are based outside the UK. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the ICO, or transfers to countries with an adequacy decision under UK GDPR.

7. Data Retention

Tracking numbers are processed in real-time and not permanently stored. Usage data is retained for 26 months. Email addresses are retained until you unsubscribe. Cookie data expires as set out in our Cookie Policy.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you.

Right to Rectification: Request correction of inaccurate personal data.

Right to Erasure: Request deletion of your personal data where there is no compelling reason for its continued processing.

Right to Restrict Processing: Request restriction of processing in certain circumstances.

Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format.

Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at privacy@parcelzo.co.uk. We will respond within 30 days.

9. Complaints

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Children's Privacy

ParcelZo is not directed at children under 13 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at parcelzo.co.uk/privacy. We will notify you of material changes by posting a notice on our website.

12. Contact

For any privacy-related queries, contact ParcelZo:

Email: privacy@parcelzo.co.uk

Website: parcelzo.co.uk